• We only ship domestically within the US and Canada.
  • Free shipping for domestic (US) orders over $88.
  • Free shipping for Canada orders over $125.

All orders are processed Mon-Fri and will be shipped within 3-7 business days, excluding major holidays and weekends. Once shipped, please allow 3-5 business days for delivery. "We" are a team of only "me" (Rena)! Thank you in advanced for your patience.

Once your order is shipped, you'll receive an e-mail with your tracking number. Lotus Haus Studio is not responsible for any delayed, missing, lost, or stolen packages. Please contact the carrier directly with any shipping related issues.

Returns & Exchanges

We accept exchanges and returns on domestic orders within 15 days of delivery with the following exceptions:

  • Items purchased on sale
  • Any item(s) purchased on sale or at a discount are final and cannot be returned for a refund. If we receive an unapproved returned sale or discounted item, no refund will be issued.
  • Please note that shipping and handling is not refundable. Refunds will be issued to the original payment method when the returned merchandise is received.
  • Customers are responsible for return shipping costs. We recommend return shipments be sent with a shipping carrier that offers tracking service such as USPS, UPS, Fedex.
  • If the items are being exchanged, Lotus Haus Studio will offer free shipping on shipping the product back. When the exchange item ships out, the customer is responsible for the shipping costs.

Exchanges are final sale.


Once your item has been delivered and unboxed, Lotus Haus Studio is not responsible for any damage from daily wear and tear or accidental breakage. Please remember, I am just humble ol' me, not Amazon. So please do not email me 4 months later asking for a refund for an earring that you broke (true story).

If you believe an item you received is defective, please reach out to info@lotushaus.studio or DM us on Instagram @lotushaus.studio and we'll try my best to help!

General questions

My business email is info@lotushaus.studio. Any emails will be replied to within 24-48 hours.